Client Manager
Client Manager
We are looking for a Client Manager to join our growing Commercial team looking after a portfolio of Lumera’s clients, taking day to day responsibility for all client-related matters, and reporting to the Client Director.
The Client Manager is responsible for client satisfaction and communication, and for working with their peers in Operations teams to ensure client delivery.
Your New Mission:
You’ll be involved in the following:
- Day to day responsibility for client service and development to a portfolio of clients across the Independent Consulting and Platforms & Products business units
- Achievement of financial objectives in respect of revenue delivery, revenue development and client profitability
- Client satisfaction and securing favourable client references
- Playing an active and innovative role in developing Lumera’s client propositions
- Produce and make available all relevant management information and reporting
- Ensure effective interaction with the operations teams, whilst maintaining well-defined boundaries between client management and operations
- Ensuring business assurance procedures are followed in respect of client management
What We Offer:
- Career development and training tailored to your goals.
- A hybrid working model with a centrally located office in either Bristol, London or Edinburgh and up to three days remote work per week.
- A comprehensive benefits package focused on your physical and mental well-being.
We’re Looking for Someone Who:
- Has a strong understanding of the UK pensions environment and awareness
- Has pensions administration management, consultancy or client management experience in a pensions-related business
- Will take ownership and the initiative to build strong relationships with their clients
- Is self-reliant in the use of Word, PowerPoint and basic Excel to support the in-scope activities
- Is flexible to travel to Lumera offices, to meetings with clients and to marketing/profile-raising events
Nice to Have:
- A relevant professional qualification
- Understanding of pensions data challenges and opportunities
- Experience in a pensions consultancy or in-house pension scheme
About Lumera
Lumera is dedicated to the digital transformation of the European Life and Pensions industry. As insurtech innovators, we provide future-proof core technology for policy administration.
The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for L&P providers.
We combine tech and industry expertise with relevant market experience to offer a broad range of consultancy and data services – from managing faultless legacy system migration to facilitating compelling end-user experiences.
Based in Stockholm, Lumera has significant presence with offices in the United Kingdom, the Netherlands, Norway, Sweden, India and Vietnam.
Lumera is majority owned by Monterro, a leading Nordic software investor.
Life at Lumera - Building tomorrow together
At Lumera, our vibrant company culture is not just about our core values - innovation, collaboration, and quality - but also about prioritizing the team over the individual. We believe in nurturing a community where collaboration, support, and mutual respect take center stage, ensuring a supportive and healthy work-life balance for all.
Together, we strive to exceed expectations and drive positive change in our industry. At Lumera, we are firm believers that when we unite our strengths and work together towards common goals, the sky's the limit.
About Lumera
We are Lumera - pioneering the digital transformation of the Life and Pensions industry. With strategic partnerships and advanced automation, we streamline policy administration, making complex processes simpler. Our mission, The Prudent Revolution, guides L&P providers through change, ensuring a smooth transition. Trusted for migrations and armed with deep domain expertise and innovative AI solutions, Lumera shapes the future. Join us on this innovative journey!