About the role

On a daily basis you will be providing support for Lumera’s suite of leading policy administration products to our clients.  You will also be responsible for the deployment of ad hoc software fixes.  You will be liaising with clients directly and also Lumera staff at all levels to ensure issues are resolved successfully.

What you'll be doing:

• Provide support for Lumera’s suite of Products to our internal and external customers, resolving business application problems within service level agreements (SLA)
• Writing SQL queries to resolve issues and improve existing functionality
• Peer reviewing and testing colleagues’ work
• Record and track all problems/requests reported to the Support desk
• Maintain and create support desk documentation
• Become familiar with and support new technologies and software as and when they are introduced to the company
• Share knowledge and best practices

To thrive in this role, you will need:

Essential

• The ability to communicate well at all levels
• To have client facing experience
• To be a self-motivator and help others to achieve goals
• The ability to work well under pressure and remain focused
• The ability to work within a team and make a positive contribution, but still able to work independently
• Experience of supporting software applications
• SQL Query writing and document writing skills
• Microsoft SQL Server and MS Office experience
• Proven analytical and problem solver abilities
• The skills to create and update documentation to a high level standard
• Experience of working with Defined Contribution Master Trusts

Desirable

• Some pensions administration/calculations knowledge
• Financial Services background
• Experience working within a fast-paced technical support team
• Pensioner Payroll experience

We are an independent provider of data management and technology solutions serving the UK Life and Pensions markets. We help the pensions and insurance industry get full value from their data so that they can save money, reduce risk and give their customers a better experience. We use our technology to transform data. We help guide data strategies and provide software to help our clients keep getting more from their data so that, rather than holding them back, their data drives them forward.

Lumera ITM UK Ltd. is part of the Lumera group which is dedicated to the digital transformation of the European Life and Pensions industry. Lumera Group provides technology solutions covering policy administration, data management and migration to a broad, blue-chip customer base. Combining our tech and industry expertise, Lumera also offers a comprehensive range of specialist services tailored to each local market.

The Prudent Revolution is our mission – bridging technology and partnership to navigate the fastest, safest path through complex change for L&P providers.

Lumera is majority owned by Monterro, the leading software growth investor in the Nordics.